Our Promise To You

We do not receive any government funding for our rescue missions and are therefore completely dependent on the generosity of our supporters – making our supporters our priority.

Spending your money
We promise to spend your money wisely and we are extremely proud of what we have achieved with your support over the years. We are constantly looking at ways to reduce costs and run the charity more efficiently, whilst at the same time recognising that an operation such as the Cornwall Air Ambulance must have proper Governance. We have a ratio of 1 member of paid staff to 10 volunteers, all working side by side as one team. We are transparent about our financial position and our strategic plans – you can read all about this in our accounts which are available on the Charity Commission website: www.gov.uk/government/organisations/charity-commission. Alternatively get in touch and we can send you a copy in the post.
We are members of the Fundraising Regulator and we comply with the best practice set out by regulatory bodies such as the Charity Commission, the National Council for Voluntary Organisations, the Institute of Fundraising and the Gambling Commission relating to our local fundraising lottery.

Information
Our supporter’s details are the most valuable thing to us at CAAT and for that reason we take data protection very seriously. We will always comply with the law around personal data. We will never pass on or sell your data to anyone else. We do manage data sharing agreements where these are absolutely essential, for example with our accountants and auditors, who must be given authority to verify donations as part of their work.
If you would like to find out more about how we manage your data, or if you want to change your preferences about the information we hold, or the purposes we hold it for, please write to The Data Controller, Cornwall Air Ambulance Trust, Trevithick Downs, Newquay TR8 4DY and we will ensure that we comply with your preferences regarding future communication.

Getting in touch
Thanking you for your support is the least we can do. However we recognise that the public want to know how their donations have benefitted others in the community, so we are firm believers that you should hear about all of the wonderful work and the lives that have been saved with your help. For this reason if you have donated in the past 3 years we will send out our ‘Airtime’ newsletter to you, which includes stories about some of our recent missions as well as events we might be holding and how you can help – be it by volunteering or perhaps supporting an appeal etc. Once a year we will send out raffle books for our yearly raffle.

From time to time we might even call you to tell you a little more about some of the current plans we as a charity have including any changes in service delivery (for example our recent news of flying in the hours of darkness or having doctors working alongside our paramedics). However we will never bombard you with phone calls – upsetting you would be the last thing we would wish to do.

If you do not wish to be contacted by post or by the telephone then all you need to do is tell us and we promise to respect your wishes. Likewise if you would prefer to only ever hear from us via email then just let us know by calling 01637 889926 or emailing enquiries@cornwallairambulancetrust.org and let us know.